The following terms and conditions apply to all transactions on Lou Stener Armour Models Ltd (the "Website") and your use of the Website itself.

You may want to print a copy of these for future reference.

Lou Stener Armour Models  is the trading name of Lou Stener Armour Models Limited, a company registered in England and Wales (co. no 5924382) which is based in London, England and operates the Website. The company's registered office address is at 26 Deacon Avenue Kempston  Bedford MK42 7DT 

In these terms "we" refers to Lou Stener Armour Models Ltd and "you" and "your" refers to any visitor to the Website or any Lou Stener Armour Models Ltd customer.


PRICES & CURRENCIES ACCEPTED

Lou Stener Armour Models Ltd can accept payment in £ sterling (GBP). All currencies will be converted to GBP (£ Sterling) and you will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the Website but Lou Stener Armour Models Ltd reserves the right at any time to revise the price of goods without notice.

AVAILABILITY

All goods are subject to availability and may be changed at any time. If your order cannot be fulfilled we will contact you via email.

PAYMENT DETAILS & SECURITY

Payments to Lou Stener Armour Models Ltd are handled securely by Lloyds Payment Services Limited . LPSL accept payment by Visa, Visa Delta, Visa Electron, MasterCard, Switch, Delta and Solo (and any other card agreed by them from time to time).

An authorisation code for the amount of the order is taken when we input your card details at the order stage. Your card is only debited for the order amount when your order is dispatched.

Upon dispatching your order, you will receive an email confirming that your card has been debited and your order sent - this is sent to the email address you provide.

Lou Stener Armour Models Ltd does not hold your credit or debit card details .

DAMAGED GOODS

In the event that any goods are damaged in transit please contact us immediately either via email or phone stating your order, date of order, name and contact telephone number.

In case of goods received damaged or faulty please return the goods to us within 10 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund of the cost of the goods and postage to the card the goods were purchased on.

EXCHANGED
Lou Stener Armour Models Ltd is committed to providing the best customer service available. If you are not completely happy with your purchase please contact me

Please note:

Unfortunately, we cannot exchange or goods which started on or have been damaged by you after receipt. Items must be returned in a saleable condition.

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods and provides you with proof of posting (such as Royal Mail Recorded Delivery).

REFUNDS

Return the unused items along with your completed form to us at our returns address (stated above) within 14 days of receipt.
We do not refund P&P costs unless an incorrect or faulty item was sent.
Refunds will only be made if items are returned to us within 14 days of receipt of the goods.
Unfortunately, we cannot make a refund for goods which have been started on or have been damaged by you after receipt. Items must be returned in a saleable condition. If we believe that reasonable care has not been taken of items in your possession we will contact you by email and may not be able to make a full refund for goods.
We will issue a refund (which will not include the costs of delivery) if the terms of return are adhered to.
Refunds will only be made to the credit or debit card on which the purchase was made – allow up to 10 working days for the refund to appear on your statement as the length of time refunds take varies depending on the card issuer.
Returned items will be processed/checked/refunded in within 5 working days.
We aim to make refunds to cards as soon as possible, normally within 3-5 working days, but during busier periods this may take slightly longer. Please allow 10 working days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.

FEEDBACK

We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them. Please email louis.stener@ntlworld.com and we'll email you back.

PROTECTING YOUR PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.

We will not email you in the future unless you have expressly given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes: your name, address, phone number, and your email address. As we have already stated we do not collect or hold any credit /debit card information from you. We will never collect sensitive information about you without your explicit consent and it is in your interests. We will use all reasonable endeavors to ensure that the information we hold about you is accurate and up to date.

If you wish, you can check the information that we hold about you at any time by emailing us and asking for details. If you find any inaccuracies we will either delete the information or correct it as required.

This privacy policy applies from 1st November 2006. We may amend our policy occasionally so advise you to check regularly to view our most up to date policy.

WARRANTIES

Lou Stener Armour Models Ltd is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Supply of Good and Services Act 1994.

This does not affect your statutory rights as a consumer.

Lou Stener Armour Models Ltd LIMITED LIABILITY

Except in relation to liability for death or personal injury Lou Stener Armour Models Ltd's liability for negligence shall be limited to the total value of the transaction. Lou Stener Armour Models Ltd shall not be liable for any indirect, consequential or special losses even if Lou Stener Armour Models Ltd has previously been advised of the likelihood of such losses.

AVAILABILITY OF WEBSITE

We will use all reasonable endeavors to ensure that this Website does not have any problems and that the goods displayed are available. However, we cannot guarantee the availability of the Website or that any goods on the Website are in stock or available.

INTELLECTUAL PROPERY RIGHTS

The rights in the designs and the content of this Website are owned by Lou Stener Armour Models Ltd. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission.

All trademarks, product names and company names or logos featured on the Website are the property of their owners.

RIGHT TO ALTER TERMS & CONDITIONS

We reserve the right to alter these terms and conditions without notice from time to time.

JURISDICTION

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.